Meet

Natalie Irwin

Private Secretary to Mr Miklos Kassai.

As the Practice Manager and Private Medical Secretary, Natalie is the first person patients speak to and a familiar face throughout their journey.

Working in a small private practice means she has the opportunity to get to know our patients personally and provide a warm, friendly service from the very first enquiry through to follow-up care.

Natalie believes that great patient care starts with feeling welcomed, listened to, and supported. Whether arranging appointments, answering questions, coordinating care, or managing the day-to-day running of the practice, her aim is to make every step as straightforward and stress-free as possible.

Natalie takes great pride in creating a calm, organised, and caring environment where patients feel valued rather than just another appointment. Building lasting relationships and offering a personal touch are at the heart of everything, helping our practice provide the high standard of care that our patients deserve.